Payroll Maturity Assessment
Assess your current payroll situation and receive complimentary advice on how to optimize your payroll journey going forward.It only takes 10' to complete the questionnaire.
How do I start?
Do you have a consolidated Payroll system?
| Spreadsheet based payroll runs | Every country has its own payroll solution | Partially integrated payroll system | Fully integrated payroll system |
| 0 | 1 | 2 | 3 |
Do you use self-service?
| No Self-Service capability | Limited Self-Service | Self-Service in some countries or business areas | Full Self-Service for every employee |
| 0 | 1 | 2 | 3 |
Do you have a 'Single Source of Truth' for payroll reporting?
| No reporting / Don't know | Manual consolidation of reports | Consolidated reporting in place | Consolidated reporting with analytics in place |
| 0 | 1 | 2 | 3 |
What is your payroll platform strategy?
| We have outsourced payroll to 3rd party providers | We are moving (or have moved) to the cloud | We remain on Onpremise | We chose OnPremise and now consider Cloud |
| 0 | 1 | 2 | 3 |
Is your Payroll system integrated with your HR systems?
| No integration / Don't know | Integration of systems through manual interfaces | Automated interfaces | HR & payroll are fully integrated |
| 0 | 1 | 2 | 3 |
PAYROLL TECHNOLOGY SCORE
Do you have standard payroll business processes?
| No standard payroll process / Don't know | Partially standardized payroll process | Fully standardized payroll process | Fully standardized payroll process including KPIs |
| 0 | 1 | 2 | 3 |
How effective are your payroll business processes? Are they genuinely best practice?
| No standard payroll process / Don't know | Partially standardized payroll process | Fully standardized payroll process |
| 0 | 1 | 2 |
Outline your current type of Service Delivery Model?
| Each entity defines its own service delivery model | Some entities follow the company-standard delivery model | One model across the entire organization |
| 0 | 1 | 2 |
What is the status of your process harmonization and transformation?
| No harmonization or transformation of processes planned | Harmonization effort is being planned centrally, the effort is yet to take off | Process harmonization exists for some entities | Payroll processes are harmonized and include best industry practices |
| 0 | 1 | 2 | 3 |
Have you defined payroll cycles and calendars?
| No standard payroll calendars available | Payroll cycles and calendars are defined, but not correctly followed in all entities (yet) | Payroll cycles and calendars are defined and followed across the whole company | Payroll cycles and calendars are defined and followed at company level, and in line with market standards |
| 0 | 1 | 2 | 3 |
PAYROLL PROCESS SCORE
How would you rate your current payroll compliance status?
| Not compliant / Don't know | Compliance plan under implementation | Compliant to company compliance plan | Equivalent to SOC or ISAE certifications |
| 0 | 1 | 2 | 3 |
Do you run payroll audits in your organization?
| No / Don't know | Payroll process (and related audits) managed by an external provider | Yes, in some entities | Yes, a standardized audit policy is in place |
| 0 | 1 | 2 | 3 |
How regularly are payroll audits completed within your entity or company?
| Never / No idea | Only when a compliance issue is highlighted | Every 2-3 years | Every financial year |
| 0 | 1 | 2 | 3 |
Do you have a centralized compliance strategy?
| No / Don't know | No, we rely on external payroll providers | No, some entities rolled out compliance programs | Yes |
| 0 | 1 | 2 | 3 |
PAYROLL COMPLIANCE SCORE
How does your cost of delivering payroll services compare?
| I don't know | Exceeds external benchmarks | In line with external benchmarks | Below external benchmarks |
| 0 | 1 | 2 | 3 |
What is the Business Value demonstrated by the payroll delivery?
| No business value measures and/or frameworks in place | Business value measures have been formulated and are being implemented | Value is delivered, but it is limited to FTE savings and savings due to technology optimization industry averages | Delivering high level of value, seen as a strategic asset and able to demonstrate tangible measures and savings |
| 0 | 1 | 2 | 3 |
What do you think is the customer satisfaction level of your employees with their payroll service?
| Highly unsatisfied - Our employees have minimal trust in payroll | Not Satisfied – Our employees regularly have issues with payroll accuracy, timeliness and overall support levels | Satisfied – Our employees are mostly happy with the service provided, have minimal interaction with the service and trust its accuracy | Highly satisfied – Our employees are confident in the accuracy and timeliness of payroll and see the payroll team as a trustworthy partner |
| 0 | 1 | 2 | 3 |
What is the quality of your current payroll teams?
| Fragmented, not future-proof, poorly trained, suffering from high-turnover | Reliable and capable of delivering a transactional payroll service | High quality and well trained with a clear global leadership and reporting structure |
| 0 | 1 | 2 |
What is the efficiency of your current payroll teams?
| I don't know | No change | Slightly improved | Improved significantly (same service level delivered with less resources) |
| 0 | 1 | 2 | 3 |
PAYROLL BUSINESS VALUE SCORE
View Your Full Maturity Assessment Score & Recommendations Here